Last Updated: October 07, 2025
1. Definitions
“Agreement” means all terms and conditions found in this document and on the Rental Face Page/Booking Confirmation.
“You” or “your” means the person identified as the renter in this Agreement, each person signing this Agreement, each Authorized Driver and each person or organization to whom charges are billed by us at its or the renter’s direction. All persons referred to as “you” or “your” are jointly and severally bound by this Agreement.
“We”, “our” or “us” means NCK Luxury Car Rental, a car rental business operating in Dubai, United Arab Emirates.
“Authorized Driver” means the renter and each additional driver listed by us on this Agreement, provided that each such person has a valid UAE or international driver’s license and is at least age 21. Only Authorized Drivers are permitted to operate the Vehicle.
“Vehicle” means the automobile identified in this Agreement and each vehicle we substitute for it, and all its tires, tools, accessories, equipment, keys and Vehicle documents. This Vehicle may be equipped with GPS tracking and electronic locator devices.
“CDW” means Collision Damage Waiver.
“Physical Damage” means damage to, or loss of, the Vehicle caused by collision or upset. Physical Damage does not include comprehensive damage such as damage to or loss of the Vehicle due to theft, vandalism, act of nature, riot or civil disturbance, sandstorm, flood or fire or other loss not caused by collision or upset.
“Loss of Use” means the loss of our ability to use the Vehicle for any purpose due to damage to it or loss of it during this rental, including uses other than for rental, such as display for rent, display for sale, opportunity to upgrade, opportunity to sell, or transportation of employees. Damages for Loss of Use are often difficult to determine with precision. Therefore, you and we agree that Loss of Use will be calculated by multiplying the number of days from the date the Vehicle is damaged until it is replaced or repaired times 80% of the daily rental rate. You and we agree this formula represents a reasonable estimate of actual damages and not a penalty.
“Diminished Value” means the actual cash value of the Vehicle just prior to damage or loss less the value of the Vehicle after repair or replacement.
“Vehicle Registration Fee” means our good faith estimate of the daily charge necessary to recover our actual total annual costs to license, register, insure or pay registration costs on our rental fleet.
2. Rental, Indemnity and Warranties
This is a contract for rental of the Vehicle. We may repossess the Vehicle at your expense without notice to you, if the Vehicle is abandoned or used in violation of law or this Agreement. You agree to indemnify us, defend us and hold us harmless from all claims, liability, costs and attorney fees we incur resulting from or arising out of this rental and your use of the Vehicle. We make no warranties, express, implied or apparent, regarding the Vehicle, no warranty of merchantability and no warranty that the Vehicle is fit for a particular purpose.
3. Rental Requirements
To rent a Vehicle from NCK Luxury Car Rental, you must:
- Be at least 21 years of age (25 years for luxury/exotic vehicles)
- Present a valid UAE driver’s license or international driver’s license with a valid passport
- Provide a valid credit card in your name with sufficient available credit
- Present valid identification (Emirates ID, passport, or visa)
- Provide proof of UAE residence or tourist visa
- Meet our insurance requirements
4. Condition and Return of Vehicle
You must return the Vehicle to the location specified in this Agreement, on the date and time specified in this Agreement, and in the same condition that you received it except for ordinary wear.
If You return the Vehicle more than 1 hour after the date and time specified in this Agreement, You will be charged for an additional half day of rental. If You return the Vehicle more than 3 hours after the date and time specified in this Agreement, You will be charged for an additional full day of rental.
Service to the Vehicle or replacement of parts or accessories during the rental must have our prior approval. You must check and maintain all fluid levels and return the Vehicle with the same amount of fuel as when rented. A refueling charge of AED 150 plus the cost of fuel will apply if the Vehicle is returned with less fuel than provided.
5. Delivery and Collection Service
If our concierge service has already been dispatched to deliver or collect a Vehicle, You have up to 30 minutes to meet our representative at the location and time specified in this Agreement. After the 30 minutes grace period, You will incur a charge of AED 200 and an additional charge of AED 200 per every half hour after that until You arrive or until the delivery/collection is completed.
Delivery and collection services are available within Dubai and surrounding emirates. Additional charges may apply for deliveries outside Dubai city limits.
6. Responsibility for Damage or Loss; Reporting to Police
You are responsible for all damage to, or loss or theft of, the Vehicle, including damage caused by weather, road conditions, sandstorms and acts of nature, whether or not you are at fault. You are responsible for the cost of repair, or the actual cash retail value of the Vehicle on the date of the loss if the Vehicle is not repairable or if we elect not to repair the Vehicle. You are also responsible for Loss of Use, Diminished Value, and our administrative expenses incurred processing the claim.
You must report all accidents or incidents of theft and vandalism to us and the Dubai Police as soon as you discover them. A police report must be obtained for all accidents and incidents. Failure to obtain a police report may result in you being held fully liable for all damages and losses.
7. Responsibility for Tolls, Salik, Parking and Traffic Violations
You are responsible for paying all Salik (toll) charges, parking fees, traffic violations, fines, penalties, court costs, towing, and storage charges occurring during this rental.
Salik Charges: All Salik toll charges will be billed to you at AED 5.00 per toll crossing plus an administrative fee of AED 5.00 per day of rental.
Traffic Fines: If you fail to pay traffic fines and we pay all or any of the charges on your behalf, you will reimburse us for all such costs and, in addition, pay us an administrative fee of AED 200 for each such charge. You will also be responsible for any black points added to our company registration as a result of your violations.
Parking Violations: All parking fines will be charged to you plus an administrative fee of AED 100 per violation.
8. Collision Damage Waiver (CDW)
If you purchase CDW, we waive your responsibility for a portion of Physical Damage to the Vehicle up to the amount specified in your rental agreement. A deductible amount as specified in your rental agreement will still apply.
We will not waive this right if the Vehicle was rented or an Authorized Driver was approved as a result of fraudulent information provided to us, or if the damage or loss:
(a) is caused intentionally, willfully or wantonly by an Authorized Driver;
(b) occurs while an Authorized Driver operates the Vehicle while under the influence of alcohol or any illegal drug or substance as defined under UAE law;
(c) is caused while you are engaged in any speed contest or racing;
(d) occurs while pushing or towing anything, or carrying persons or property for hire, unless specifically authorized elsewhere in this Agreement;
(e) occurs while the Vehicle is being driven outside the United Arab Emirates without our prior written consent;
(f) occurs while the Vehicle is being driven, with the renter’s permission or knowledge, by anyone other than an Authorized Driver;
(g) is a result of the commission of a crime by an Authorized Driver;
(h) occurs while driving off-road, on unpaved roads, beaches, or desert areas unless the Vehicle is specifically designated and approved for such use;
(i) is caused by submersion in water, regardless of depth;
(j) occurs while the Vehicle is overloaded beyond its specified capacity.
9. Insurance Coverage
You are responsible for all injury, damage and loss you cause to others. You agree to provide liability and comprehensive insurance covering you, us, and the Vehicle as required by UAE law.
We provide minimum third-party liability insurance as required by UAE law. This coverage is primary for liability to third parties but does not cover damage to the rental Vehicle itself (unless CDW is purchased) or your personal property.
The insurance policy is void if you breach this Agreement or if you fail to cooperate in a loss investigation conducted by us or our insurer. Giving the Vehicle to an unauthorized driver terminates coverage under the policy.
10. Prohibited Uses
The following uses of the Vehicle are strictly prohibited and constitute a breach of this Agreement:
(a) Using the Vehicle while under the influence of alcohol, drugs, or any substance that impairs driving ability;
(b) Using the Vehicle for any illegal purpose or in connection with any criminal activity;
(c) Operating the Vehicle in any race, speed test, rally, or contest;
(d) Operating the Vehicle to carry passengers or property for hire;
(e) Operating the Vehicle to push or tow any other vehicle or trailer;
(f) Operating the Vehicle outside the United Arab Emirates without our prior written consent;
(g) Allowing any person other than an Authorized Driver to operate the Vehicle;
(h) Operating the Vehicle on unpaved roads, beaches, or off-road areas (unless specifically authorized for the particular vehicle);
(i) Overloading the Vehicle beyond its specified passenger or cargo capacity;
(j) Subletting or re-renting the Vehicle;
(k) Operating the Vehicle while using a mobile phone without a hands-free device;
(l) Smoking in the Vehicle (a cleaning fee of AED 500 will apply);
(m) Transporting pets without prior authorization (a cleaning fee of AED 300 will apply);
(n) Making any modifications or alterations to the Vehicle.
11. Charges
You permit us to reserve against your credit/debit card at the time of rental a security deposit amount as specified in your rental agreement. You will pay us at or before the conclusion of this rental or on demand all charges noted in your Booking Confirmation, plus:
(a) a mileage charge based on our estimate if the odometer is tampered with or disconnected;
(b) fuel and a refueling charge of AED 150 plus fuel costs, if you return the Vehicle with less fuel than when rented;
(c) all Salik toll charges plus administrative fees as specified in Section 7;
(d) all expenses we incur recovering the Vehicle, if it is not returned as promised;
(e) all costs, including attorney fees, we incur collecting payment from you or otherwise enforcing or defending our rights under this Agreement;
(f) late payment fees as permitted by UAE law on all amounts paid after the rental concludes;
(g) reasonable fees if you pay us with a check or payment that is returned unpaid for any reason;
(h) a reasonable fee not to exceed AED 1,000 to clean the Vehicle if returned substantially less clean than when rented, or AED 500 for smoking violations, or AED 300 for pet-related cleaning;
(i) GPS rental fees, child seat rental fees, or additional driver fees as specified in your rental agreement;
(j) airport delivery/collection fees if applicable.
All charges are subject to our final audit. If errors in computation of the charges are discovered after the close of this transaction, you authorize us to correct the charges with your credit/debit card issuer.
12. Security Deposit
We will collect a security deposit at the time of rental using your credit card. The amount will vary based on the vehicle category. This deposit will be held for the duration of the rental period plus up to 30 days after the return of the Vehicle to cover any potential traffic fines, damages, or other charges. The deposit will be released once all charges are settled.
13. Your Property
You release us, our agents and employees from all claims for loss of and damage to your personal property or that of another person, that we received, handled or stored, or that was left or carried in or on the Vehicle or in our offices, whether or not the loss or damage was caused by our negligence or was otherwise our responsibility. We recommend that you do not leave valuables in the Vehicle.
14. Extension of Rental Period
If you wish to extend the rental period, you must contact us at least 24 hours before the scheduled return time via email at hello@nckcarrental.com or through your account on our website (www.nckcarrental.com). All requests for extensions are subject to vehicle availability and our approval.
If we have not approved the requested rental extension, the Vehicle must be returned at the date and time and location specified by the initial Agreement. Unauthorized extensions will result in additional charges and may be reported as theft.
15. Cancellation and Refund Policy
Due to the nature of our service, all bookings are final and non-refundable.
16. Communication and Notifications
By providing your contact information, you consent to receive communications from NCK Luxury Car Rental via email, SMS, or phone regarding your rental, delivery updates, promotional offers, and service announcements.
You can opt-out of marketing communications at any time by contacting us at hello@nckcarrental.com or through your account settings on our website. Operational messages related to your active rental cannot be opted out of.
Message and data rates may apply for SMS communications. For questions about your text or data plan, please consult with your mobile service provider.
17. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under this Agreement due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, pandemics, or severe weather conditions.
18. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
Both parties agree to first attempt to resolve any disputes through good faith negotiations. If negotiations fail, disputes may be referred to mediation before proceeding to court.
19. Data Protection and Privacy
Your personal information will be collected, used, and stored in accordance with our Privacy Policy, which can be found at www.nckcarrental.com/privacy-policy. By entering into this Agreement, you acknowledge that you have read and understood our Privacy Policy.
20. Miscellaneous
A waiver by us of a breach of this Agreement is not a waiver of an additional breach or waiver of the performance of your obligations under this Agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise our rights under this Agreement does not constitute a waiver of any other provision of this Agreement.
Unless prohibited by law, you release us from all liability for consequential, special or punitive damages in connection with this rental or the reservation of a vehicle.
If a provision of this Agreement is deemed void or unenforceable, the remaining provisions are valid and enforceable.
This Agreement constitutes the entire agreement between you and us. All prior representations and agreements between you and us regarding this rental are void. No employee or agent of NCK Luxury Car Rental has authority to modify this Agreement unless in writing and signed by an authorized company representative.
21. Acknowledgment and Acceptance
By signing the rental agreement or completing the online booking process, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You confirm that all information provided is accurate and complete.
NCK Luxury Car Rental
Dubai, United Arab Emirates
Email: hello@nckcarrental.com
Website: www.nckcarrental.com
For questions or concerns regarding these Terms and Conditions, please contact us using the information provided above.